Being Easy to Buy From

Outbound Telesales

Overview
The importance of sales for any business cannot be understated; it is the key to success, stability and growth.

Focussed on the skills of cold calling, this programme will ensure you are equipped to increase the amount of customers  or  appointments, along with everything you need to know to sell your products over the phone.

Who will benefit?

This highly interactive learning is for anybody who needs to convert incoming and/or outgoing calls into business opportunities or sales. This is not only for contact centre staff, as any salesperson who needs to up sell, cross sell or prospect will benefit from the skills included in the programme.

Your Investment

This programme provides 12 months learning and sales development support, including:

  • Pre workshop material
  • 1 day interactive workshop, including lunch and refreshments
  • 12 months access to Illuminate Development’s online learning forums, including additional learning materials and ongoing support from Illuminate’s programme tutors.

The cost of this programme is just £250 + VAT per person.

Download Course Deails

If you want us to run one of our courses for your company or department at your offices we can do this, and you will be able to invest less for the same great results.

Course Availability

Date Days Location Price Attendees  
We currently do not have any scheduled dates for this programme. If you are interested in booking a place for this course please contact us on 0870 4711550

Programme content

The programme covers a range of sales knowledge and skills. Upon completion of the programme, you will be able to:

  • Prepare mentally and physically to make calls
  • Use the right pitch, pace and tone
  • Make the right impression in seven seconds
  • Handle objections
  • Get to the decision makers
  • Listen and respond effectively to the prospect
  • Close the call positively
  • Consistently increase success ratios
Customer Zone
I am now better able to work with more confidence.