More than a Satisfied Customer
Managing Customer Relationships
Overview
When you have invested in gaining a customer it is common sense to then keep them and look after them. This programme helps people do just that.
It clearly demonstrates the advantages of building a customer relationship as opposed to dealing with a one off transaction, and gives you the skills, approaches and tools to do it.
Who will benefit?
This programme is suitable for anybody that holds a sales or customer service role either face to face or over the telephone in a business where customers receive ongoing service as opposed to a one off transaction.
Your Investment
This programme provides 12 months learning and customer service development support, including:
- Pre workshop learning
- 1 day interactive workshop, including lunch and refreshments
- 12 months access to Illuminate Development’s online learning forums, including additional learning materials and ongoing support from Illuminate’s programme tutors.
The cost of this programme is just £250 + VAT per person.
Course Availability
| Date | Days | Location | Price | Attendees | |
|---|---|---|---|---|---|
| We currently do not have any scheduled dates for this programme. If you are interested in booking a place for this course please contact us on 0870 4711550 | |||||
Programme content
The programme covers a range of sales knowledge and skills. Upon completion of the programme, you will be able to:
- Effectively contract with customers to set expectations and promises
- Ensure the customer is receiving the right services and products based on their needs
- Fully understand the value of the customer to your business
- Recognise how to segment your customers for greatest reward
- Maintain an ongoing dialogue with all your customers to stay in touch
- Use tools and techniques to effectively deal with any customer issue
- Maintain customer records to be able to proactively recommend future business
- Increase customer retention and opportunity to cross sell