More than a Satisfied Customer
Teleservice Excellence
Overview
We often hear of cases of extremes of service from the same company. If the policies and processes are the same then the key differential is the people involved.
Delivering excellent service over the telephone is the outcome of this programme, where you will learn how to deal with customers efficiently and leave them knowing they have dealt with the right person at the right company.
Who will benefit?
This programme is suitable for anybody that holds a customer service role which is largely telephone based, such as contact centre staff and back office support teams.
Your Investment
This programme provides 12 months learning and customer service development support, including:
- Pre workshop learning
- 1 day interactive workshop, including lunch and refreshments
- 12 months access to Illuminate Development’s online learning forums, including additional learning materials and ongoing support from Illuminate’s programme tutors.
The cost of this programme is just £250 + VAT per person.
Course Availability
| Date | Days | Location | Price | Attendees | |
|---|---|---|---|---|---|
| We currently do not have any scheduled dates for this programme. If you are interested in booking a place for this course please contact us on 0870 4711550 | |||||
Programme content
The programme covers a range of sales knowledge and skills. Upon completion of the programme, you will be able to:
- Acknowledging and greeting customers confidently
- Ask the right questions to best serve the customer
- Manage the call using pitch, pace and tone
- Diffuse an angry customer
- Turn a complaint into a customer referral
- Demonstrate taking personal responsibility for your customers
- Give clear and understandable advice and information
- Give every customer a positive experience